Political Quality

The Mediterranean Hospital of Cyprus (MHOC) implements and maintains a Quality Management System, aiming to provide safe, reliable, and high-quality Tertiary Healthcare services, to protect the Environment, and to promote Occupational Health & Safety for patients, with respect for people, the environment, and society.

 

The Hospital’s Management is committed to conducting all its activities – clinical, administrative, and support – in a responsible and professional manner, ensuring:

• the safety and satisfaction of patients and their families,

• the health and safety of employees and visitors,

• the protection of the environment,

• and compliance with applicable legislation, regulatory requirements, and quality standards.

 

For the implementation of this Policy, Management assumes ultimate responsibility for the application, monitoring, and continuous improvement of the Quality Management System and applies recognized standards and systems, such as ISO 9001:2015 and Accreditation Canada, which it maintains and evaluates systematically.

 

The Hospital is committed to the continuous improvement of the effectiveness of its quality management systems through:

• the establishment and monitoring of measurable quality objectives,

• the analysis of performance indicators,

• the conduct of internal and external audits,

• and regular Management Reviews.

 

Where legislation or regulations are insufficient, the Mediterranean Hospital of Cyprus (MHOC) adopts stricter internal standards based on best practices, aiming to protect human health, prevent risks, and promote sustainable development. Continuous planning, upgrading, and proper management of facilities and medical equipment contribute to:

• improving the quality of services provided,

• maximizing safety,

• enhancing energy efficiency,

• and reducing the environmental footprint.

 

Management ensures that all employees:

• understand their role and responsibilities,

• actively participate in achieving quality objectives,

• contribute to the timely and effective management of complaints,

• and promote a culture of open communication, collaboration, and safety.

 

Notis Zannetos

General Manager