Σχετικά με Εμάς

Quality & Patient Safety

Our Commitment

At Mediterranean Hospital of Cyprus, we are committed to maintaining the highest standards of quality, patient safety, and employee wellbeing through a comprehensive Quality, Health & Safety Management System. As part of this commitment, the Hospital’s Management is dedicated to:

Investing in the continuous education and professional development of our medical, nursing, and allied health professionals.
Responding to the needs and expectations of our patients by delivering exceptional healthcare services focused on patient satisfaction and clinical excellence.
Meeting the expectations of our employees, partners, and the wider community with regard to healthcare delivery, occupational health and safety, environmental responsibility, and security.
Providing healthcare services of the highest quality.
Complying with all applicable legislation, regulations, and statutory requirements.
Applying preventive principles across all areas of our operations.
Providing a safe and healthy working environment for all employees.
Fostering a workplace built on trust, respect, and safety.
Minimising the impact of occupational and environmental incidents through effective risk management and rapid response procedures.
Continuously improving our Integrated Quality, Health & Safety Management System.

Our commitment to quality is further supported by key programmes and initiatives, including:

Patient Satisfaction Programme

A positive patient experience is closely associated with better clinical outcomes and an improved overall healthcare journey. At Mediterranean Hospital of Cyprus, we place great importance on understanding our patients’ experiences and continuously enhancing the quality of care we provide.

Our Quality Department monitors patient satisfaction on a daily basis through structured questionnaires completed by patients following their treatment or hospital stay.

The feedback we receive is carefully analysed to help us better understand our patients’ needs and expectations. Their valuable comments enable us to identify opportunities for improvement, refine our services, and continually enhance the quality, safety, and patient-centred care we deliver.

Hospital Infection Prevention & Control Service

At Mediterranean Hospital of Cyprus, a dedicated Infection Prevention & Control Committee, supported by specially trained Infection Prevention & Control Nurses, oversees the implementation of targeted strategies to prevent, monitor, and manage healthcare-associated infections.

We are committed to fostering a strong culture of infection prevention throughout the Hospital by continuously educating and supporting our staff in the consistent application of evidence-based infection control practices. Particular emphasis is placed on hand hygiene, recognised internationally as the single most effective measure for preventing the transmission of infections and safeguarding both patients and healthcare professionals.

Antimicrobial Stewardship Programme

The appropriate use of antibiotics saves lives. For this reason, Mediterranean Hospital of Cyprus operates a comprehensive Antimicrobial Stewardship Programme designed to optimise the safe and effective use of antimicrobial therapy.

Through evidence-based prescribing practices, continuous monitoring, and multidisciplinary collaboration, the programme promotes the appropriate selection, dosage, and duration of antibiotic treatment. This approach improves patient outcomes, reduces the risk of antimicrobial resistance, minimises unnecessary antibiotic use, and supports the highest standards of safe, high-quality clinical care.

Inpatient Falls Prevention Programme

Patient falls are among the most common safety incidents in hospitals and can result in injuries ranging from minor harm to serious complications.

To enhance patient safety, Mediterranean Hospital of Cyprus implements a comprehensive Inpatient Falls Prevention Programme that identifies individual risk factors through systematic assessment and applies personalised preventive measures tailored to each patient’s needs.

In addition, we are committed to the continuous education and training of our nursing and healthcare support staff, ensuring the consistent application of best practices in falls prevention. This proactive approach helps maintain low fall rates while providing a safer environment for all patients.

Quality Policy

Mediterranean Hospital of Cyprus implements and maintains a comprehensive Quality Management System to deliver safe, reliable, and high-quality tertiary healthcare services while promoting environmental sustainability and safeguarding the health and wellbeing of both patients and employees. Our approach is founded on respect for people, the environment, and the wider community.

The Hospital’s Management is committed to conducting all clinical, administrative, and support activities responsibly and professionally, ensuring:

The safety and satisfaction of patients and their families
The health, safety, and wellbeing of employees and visitors
The protection of the environment
Full compliance with applicable legislation, regulatory requirements, and recognised quality standards

To achieve these objectives, the Hospital’s Management accepts overall responsibility for the implementation, monitoring, and continual improvement of the Quality Management System. The Hospital operates in accordance with internationally recognised quality frameworks, including ISO 9001:2015 and Accreditation Canada, which are systematically implemented, monitored, and regularly evaluated.

Mediterranean Hospital of Cyprus is committed to the continual improvement of its Quality Management System through:

Establishing and monitoring measurable quality objectives
Analysing key performance indicators
Conducting regular internal and external audits
Performing periodic management reviews

Where legislation or regulatory requirements do not provide sufficient guidance, Mediterranean Hospital of Cyprus adopts more stringent internal standards based on recognised best practices. This proactive approach supports the protection of human health, effective risk prevention, and sustainable development.

The continuous planning, modernisation, and effective management of the Hospital’s facilities and medical technology contribute to:

Enhancing the quality of healthcare services
Maximising patient and staff safety
Improving energy efficiency
Reducing the Hospital’s environmental footprint

Management also ensures that every member of staff:

Understands their individual roles and responsibilities
Actively contributes to achieving the Hospital’s quality objectives
Supports the timely and effective management of patient feedback and complaints
Promotes a culture of open communication, collaboration, continuous improvement, and patient safety

Personal Belongings

Mediterranean Hospital of Cyprus accepts no responsibility for the loss, theft, or damage of patients’ personal belongings during their stay at the Hospital.

Patients are kindly requested not to bring valuables such as jewellery, laptop computers, other electronic devices, or large sums of money. Whenever possible, valuable personal items should be left safely at home.

Accreditations & Certifications

Mediterranean Hospital of Cyprus is a modern tertiary healthcare institution holding all required accreditations, licences, and certifications issued by the competent authorities of the Republic of Cyprus.

To maintain these standards, the Hospital undergoes continuous quality and safety assessments, ensuring that its accreditations and certifications remain current and fully compliant with national and international requirements.

Accreditation by Accreditation Canada

Mediterranean Hospital of Cyprus has been awarded accreditation by Accreditation Canada, one of the world’s most respected and scientifically recognised healthcare accreditation organisations.

This internationally recognised accreditation is granted only to hospitals that demonstrate a high level of compliance with a comprehensive and rigorous framework of standards based on international best practices, evidence-based medicine, and the systematic evaluation of quality and patient safety.

The comprehensive accreditation assessment, conducted at Mediterranean Hospital of Cyprus in December 2025, included an in-depth evaluation of clinical governance, medical protocols, nursing practices, risk management, patient and staff safety, and the effectiveness of the Hospital’s organisational and support services.

Achieving accreditation from Accreditation Canada confirms that Mediterranean Hospital of Cyprus operates according to clearly defined, evidence-based, and continuously monitored standards that are consistently applied across every aspect of the Hospital’s services. It also reflects a mature organisational culture founded on quality, accountability, and continuous improvement, with a strong focus on patient safety, clinical effectiveness, and person-centred care.

For Mediterranean Hospital of Cyprus, this internationally recognised accreditation from a world-leading healthcare accreditation body represents far more than a formal recognition. It is a confirmation of the Hospital’s ongoing commitment to continuous development, clinical excellence, and the pursuit of ever-higher standards of healthcare.

Mediterranean Hospital of Cyprus remains firmly committed to continuously enhancing its clinical practice, investing in its people, and systematically adopting international best practices to improve patient outcomes and deliver an exceptional patient experience.

At the heart of Mediterranean Hospital of Cyprus is a single purpose: caring for patients.